
Identity Theft Gets Phishy
How to protect yourself.
Brad Grimes
Wednesday, March 10, 2004
Several months ago my credit card company called
to ask about some suspicious charges on my account. It was a card I
hadn't used in a while--and certainly not to purchase bus tickets in
St. Louis. There were a handful of other charges to my account, none of
which were mine, I told the helpful rep. She asked me if the card had
ever been out of my possession. In the brief moment it took me to tell
her it had not, I became alarmed that a person with no direct access to
a relatively inactive credit card account could use my number to make
charges half a country away.
I never found out how someone got my credit card
number and went on a spending spree in our nation's heartland. I've
been monitoring my other accounts, and I'm happy to report that it
doesn't appear anyone is out there impersonating me, buying stuff in my
name, and shredding my credit rating. But many others don't share my
good fortune.
The Federal Trade Commission said it received
215,000 complaints of identity theft last year. That's up 33 percent
from the year before. The commission says identify theft is the
number-one scam reported. And those are just the complaints made to the
FTC. Experts say millions of people are victims of identity theft each
year--and the number keeps rising.
Today's identity thieves are increasingly exploiting a new tool: the Internet.
Shooting Phish in a Barrel
The scam is called phishing, or spoofing,
and it's been around longer than computers have. Crooked telemarketers
used to do it to coax information out of people that they could use to
clean out their checking accounts, among other things. Today's scam
artists use spam and fake Web pages to do the same thing.
Soon after my credit card scare, an e-mail
purporting to be from my bank was sent to the Yahoo account that I use
to avoid being spammed at my primary e-mail account. The message asked
for personal information, including my account number, for
verification. It looked official, but the fact it was sent to my Yahoo
account (not the one that the bank has on file) and included a few
egregious misspellings led me to believe it was fake--which it was.
However, by some estimates, as many as 20
percent of people who receive this type of spam click the link in the
message and enter their personal information at what looks like a
legitimate Web site.
Last November, EBay customers received an e-mail
that claimed their accounts had been compromised. When they clicked
through to an authentic-looking EBay site, they were asked for credit
and debit card information. And recently the Federal Deposit Insurance
Corporation warned people of a particularly diabolical phishing scam: A
bogus e-mail was circulating that claimed people's bank accounts had
been denied insurance because of violations of the Patriot Act, the law
the government put in place to protect citizens after September 11,
2001.
What makes the scams I've mentioned effective is
that when people click the link in the e-mail, they're not only whisked
to a legitimate-seeming site, but also their Internet Explorer address
bar displays the appropriate address. For example, in the FDIC scam the
link appeared as "www.fdic.gov"--but the phony site is actually hosted
in Pakistan.
Another Microsoft Software Flaw
Phishers can make legitimate-looking sites
appear in the IE status, address, and title bars thanks to a known flaw
that took Microsoft more than a month to fix. Go to Microsoft's site to download the IE security patch and learn how to protect yourself from these scams.
Above all, remember the cardinal rule about
using the Internet: Don't give out personal information unless you know
exactly who's asking for it and why. In general, legitimate businesses
do not request personal information via e-mail.
If you're unsure about an e-mail request you've
received, wait, ask around, and find out if it's a scam. Do a search on
the Web for news about the company that supposedly needs your data. And
by all means, if you think it's a scam, report it to the FTC.
As for me, I'm reading my credit card statements
more closely than I used to, and I'm making sure I don't help phishers
in their chosen profession. I've downloaded the latest Internet
Explorer fix and I'm assuming every e-mail that hits my in-box asking
for info about me is a fraud--until I'm 100 percent sure it isn't.
Brad Grimes is a former executive editor for PC World. He lives near Washington, D.C.
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